Customer support for online stores
Your customers ask the same questions all day. Let something else answer them.
Konvat builds support assistants for online stores. We train one on your own shipping, returns and FAQ pages, then it answers your customers instantly, at any hour, in your brand’s voice.
How it works
Setup takes about a week. You are not rebuilding anything.
We read your policies
Your shipping, returns and FAQ pages become the assistant's knowledge. Nothing is invented and nothing is guessed.
We match your voice
The assistant is tuned to sound like your brand, not like a generic robot reading a script.
It answers your customers
One line of code goes on your store. From then on, repeat questions get answered in seconds, day and night.
What it takes off your plate
It says “I don’t know”
The risk with an automated assistant is that it invents a discount, promises a delivery date you cannot meet, or makes up a policy. That creates work instead of removing it.
Konvat assistants answer only from what your store actually publishes. When a question falls outside that, the assistant says it is not certain and points the customer to your team. We would rather it hand off ten times than be wrong once.